The registry administrator Rautajyra Oy, Karjakatu 24 A 2, 90130 OULU Contact person responsible for registration matters, Marko Ojala +358 40 3700 584 Name of the register Venetarvikkeet.com customer register Purpose of the processing of personal data The register is only used to maintain the customer relationship between the ready-to-sell store and the customer. Placing an order does not require registration in the customer register. Information content of the register Customer basic information: customer number, last name, first name, postal address, postal code, post office, order history, delivery tracking information and telephone number (mobile phone number, e-mail address provided by the customer) (optional). All information is stored when the customer makes a purchase from the online store. If the customer wants to register, the contact information according to the rule will be saved during registration. If an individual also wishes to subscribe to an advertising message (with a separate confirmation), the customer's permission to send marketing communications is stored in the register. Regular data transfers and data transfers outside the EU or the European Economic Area. The registry administrator shall not disclose the information to third parties. Registry security principles The registrar's information system and files are protected by the technical security methods used by My Cashflow. Access to the register requires a personal username and password, which are issued only to the staff of the controller whose status and duties are associated with that access. Right of prohibition of the data subject The data subject shall have the right to prohibit the controller from processing his or her data for the purpose of direct advertising, distance selling and other direct marketing. The prohibition must be made in writing by e-mail and addressed to the contact person responsible for registration matters. Right of inspection of the data subject The data subject has the right to inspect his personal data stored in the register and to receive copies thereof. The request for inspection must be made in writing by e-mail and addressed to the co-ordinator responsible for registration matters. Correcting information The registrar shall correct, delete or supplement what is in the register; incorrect, unnecessary, incomplete or outdated personal data on its own initiative or at the request of the data subject. In order to correct the information, the data subject must contact the liaison officer.
Rautajyra Oy (business ID 2561518-3) sells products to consumers and firms. The prices of sales announcements include 24% Finnish VAT. Rautajyra Oy reserves the right to change the prices and delivery costs.
We use Matkahuolto and rarely Posti to deliver orders. Normal-sized shipments will be delivered to the office you have chosen with Matkahuolto's “close” service (the delivery location will be selected when placing the order). Large packages (length is over 150cm) are delivered only to Matkahuolto's main offices. For all shipments, you will receive an arrival notification on your mobile phone, after which the products can be picked up immediately.
Products are sold to Finland, Estonia, Germany and Sweden.
The payment service provider is Paytrail, and they offer wide range of credit cards and traditional online banking payments options. Details are here: https://www.paytrail.com/kuluttaja/maksupalveluehdot
Finland: 7.90€ / max. 30kg
Estonia: 19.90€ / max. 30kg
Sweden & Germany: 19.90€ / 0-10kg or 29.90€ / 10-20kg
The aim is to deliver orders within 0 - 2 working days of ordering. The cargo of Matkahuolto usually takes 1-2 working days to Finland, 2-4 working days to Estonia and Sweden, and 4-6 working days to Germany. We always try to remove temporarily out of stock products from the online store. If any of the products you have ordered are out of stock, we will notify you immediately by e-mail, and we will send the entire order as soon as we receive the missing product. The aim is always to deliver orders in full.
All product returns must always be agreed with the merchant in advance. The complaint period is 14 days after picking up the product. You can best reach us by phone on +358-40-3700584 or +358-40-3239975. The defective product will only be replaced with the same new item. Rautajyra Oy will not reimburse the costs incurred for the return, unless the return has first been agreed. Rautajyra Oy does not redeem returns sent by cash on delivery.
Shipments broken during delivery
Unfortunately, Matkahuolto, despite careful packaging, does not always manage to deliver packages intact. For this reason, it is a good idea to check the condition of the package and any damage to the package when picking up the shipment. If the shipment is damaged in the carriage of mail, report the damage to your post office IMMEDIATELY. Also contact Rautajyra Oy, and we can agree on the delivery of a new product. We act in accordance with the Consumer Protection Act.
For all matters related to orders, you can reach us by phone at +358-40-3700584 or +358-40-3239975. Our e-mail works 24/7 in address firstname.lastname@example.org